Refund policy

Refund Policy

At Pinehart, we strive to ensure that all of our products meet the highest standards of quality and customer satisfaction. However, if you receive a product that is defective or damaged, we are here to assist you with a refund under the following conditions:

• Eligibility for Refunds: Refunds are only available for defective or damaged items. We do not accept returns for any other reasons, such as change of mind, incorrect sizing, or product dissatisfaction.

• Time Frame for Refund Requests: To qualify for a refund, you must contact us within 7 days of receiving the product. Any requests made after this period will unfortunately not be accepted.

• How to Request a Refund: If you believe your product is eligible for a refund, please reach out to our customer support team at help@pinehart.com with your order number and detailed photos of the defect or damage. We will review your request and respond with further instructions within 1-2 business days.

• Processing Refunds: Once we have approved your refund request, we will process the refund to your original payment method. Please allow 5-7 business days for the funds to be credited back to your account, depending on your bank or card issuer.