Refund Policy
At Pinehart, we strive to ensure that all of our products meet the highest standards of quality and customer satisfaction. However, if you receive a product that is defective or damaged, we are here to assist you with a refund under the following conditions:
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Eligibility for Refunds: Refunds are only available for defective or damaged items. We do not accept returns for any other reasons, such as change of mind, incorrect sizing, or product dissatisfaction.
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Time Frame for Refund Requests: To qualify for a refund, you must contact us within 7 days of receiving the product. Any requests made after this period will unfortunately not be accepted.
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How to Request a Refund: If you believe your product is eligible for a refund, please reach out to our customer support team at help@pinehart.com with your order number and detailed photos of the defect or damage. We will review your request and respond with further instructions within 1-2 business days.
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Processing Refunds: Once we have approved your refund request, we will process the refund to your original payment method. Please allow 5-7 business days for the funds to be credited back to your account, depending on your bank or card issuer.
Delivery Policy
At Pinehart, we take pride in ensuring your orders are delivered promptly and securely. We partner with trusted shipping carriers to offer reliable shipping services. Please review the following details regarding our delivery process:
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Shipping Carriers: We utilize USPS and UPS as our primary shipping carriers. The selection of the carrier is based on your location and the services provided by these carriers in your area. Pinehart reserves the right to select the most suitable carrier for your order.
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Delivery Time: Once your order has been processed and shipped, delivery times typically range between 3-7 business days within the continental United States. For international orders, shipping times may vary depending on the destination and customs clearance procedures.
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Shipping Costs: Shipping fees are calculated based on the destination, weight, and size of the items in your order. Any applicable shipping fees will be displayed at checkout before you finalize your purchase.
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Tracking Your Order: Once your order is shipped, you will receive an email notification containing your tracking number. You can use this number to track the progress of your shipment via the carrier's website.
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Lost or Delayed Shipments: If your order has not arrived within the estimated delivery time, please contact us at help@pinehart.com. We will work with the carrier to investigate the issue and ensure your package is delivered.
We are committed to providing a smooth and reliable delivery experience. If you have any questions or concerns regarding shipping, please don’t hesitate to contact us.
For any additional inquiries or support, feel free to reach out to us at help@pinehart.com.
